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      Jira Service Desk next gen does not allow you to set an outbound email like the Classic JSD did, eg JSD next-gen supports e-mail delivery only from jira@<yourdomain>.atlassian.net .

      You would still be able to receive tickets in the system through your custom e-mail address but customers would receive ticket information with the jira@<yourdomain>.atlassian.net signature.

      The below screen does not exist in JSD next-gen  

       

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              ccapel Christophe (Inactive)
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