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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-8082

Ability to add a resolution on tickets when using JSD next-gen

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    • Icon: Sub-task Sub-task
    • Resolution: Fixed
    • None
    • None
    • Next-gen
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      Jira Service Desk was recently introduced and the same as Software next-gen, there are many features missing.

      Many customers use resolution for reports and metrics, so it would be good if we have this option for next-gen the same as we have for classic projects.

        1. Screen Shot 2019-08-12 at 10.40.15 am.png
          Screen Shot 2019-08-12 at 10.40.15 am.png
          203 kB

            [JSDCLOUD-8082] Ability to add a resolution on tickets when using JSD next-gen

            Ai Hirama made changes -
            Link New: This issue is duplicated by JSDCLOUD-8523 [ JSDCLOUD-8523 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP - Restricted [ 3337730 ] New: JAC Sub-task Workflow [ 3446336 ]
            Christophe (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Christophe (Inactive) made changes -
            Attachment New: Screen Shot 2019-08-12 at 10.40.15 am.png [ 360691 ]
            Christophe (Inactive) made changes -
            Attachment Original: Screen Shot 2019-08-12 at 10.33.15 am.png [ 360690 ]
            Christophe (Inactive) made changes -
            Attachment New: Screen Shot 2019-08-12 at 10.33.15 am.png [ 360690 ]
            Dylan made changes -
            Parent New: JSDCLOUD-8317 [ 1291680 ]
            Workflow Original: JSD Suggestion Workflow - TEMP [ 3162850 ] New: JSD Suggestion Workflow - TEMP - Restricted [ 3337730 ]
            Issue Type Original: Suggestion [ 10000 ] New: Sub-task [ 6 ]
            Augusto Pasqualotto (Inactive) made changes -
            Attachment Original: 2v0-622pse-Exam Questions.pdf [ 348415 ]
            Augusto Pasqualotto (Inactive) made changes -
            Attachment Original: 2v0-622-Exam Questions.pdf [ 348414 ]
            Augusto Pasqualotto (Inactive) made changes -
            Attachment Original: HPE0-J79-exam-dumps.pdf [ 348865 ]

              Unassigned Unassigned
              adaluz Angélica Luz
              Votes:
              3 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: