Problem Statement

Lack of "Resolution" value in JSD next gen is causing how issues appear in queue. If there is no resolution value set to the issues in a next gen sd project how would Jira recognize these issues as resolved? This affects how these issues appear in filters, the strike through of the resolved issues, etc.

More specifically:

1. "Resolved" tickets still appear on open on customer portal.
2.  Issues do not have a Resovled date so the "Resolved" column on the queue is always empty.

Proposed Solution

Allow adding value to the "Resolution" field on JSD next gen issues.