Details
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Sub-task
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Status: Open (View Workflow)
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Low
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Resolution: Unresolved
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Description
Problem Statement
Lack of "Resolution" value in JSD next gen is causing how issues appear in queue. If there is no resolution value set to the issues in a next gen sd project how would Jira recognize these issues as resolved? This affects how these issues appear in filters, the strike through of the resolved issues, etc.
More specifically:
- "Resolved" tickets still appear on open on customer portal.
- Issues do not have a Resovled date so the "Resolved" column on the queue is always empty.
Proposed Solution
Allow adding value to the "Resolution" field on JSD next gen issues.
Attachments
Issue Links
- duplicates
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JSDCLOUD-8082 Ability to add a resolution on tickets when using JSD next-gen
- Closed