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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Next-gen Jira Service Desk Projects
  3. JSDCLOUD-8523

Allow adding value to the "Resolution" field on JSD next gen issues.

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Details

    • Sub-task
    • Status: Open (View Workflow)
    • Low
    • Resolution: Unresolved
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    Description

      Problem Statement

      Lack of "Resolution" value in JSD next gen is causing how issues appear in queue. If there is no resolution value set to the issues in a next gen sd project how would Jira recognize these issues as resolved? This affects how these issues appear in filters, the strike through of the resolved issues, etc.

      More specifically:

      1. "Resolved" tickets still appear on open on customer portal.
      2.  Issues do not have a Resovled date so the "Resolved" column on the queue is always empty.

       

      Proposed Solution

      Allow adding value to the "Resolution" field on JSD next gen issues.

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              Unassigned Unassigned
              enasef Eithar N. (Inactive)
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              Dates

                Created:
                Updated: