I was able to get one of these to work when it was first announced - but now seems still to be turned off?  Any updates?

Just been trying to use the feature but getting an error every time i try to save a workflow with approval config. 

Raised a question here before I saw this thread. https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-Gen-Approvers-feature-throws-error/qaq-p/1275582#M44381

Max, unfortunately we had to turn the feature back off temporarily due to a bug, but a fix is merged and waiting to be deployed, so we expect to turn the feature back on by end of today.

My apologies for the delay, our feature lead pgrasevski will respond again here once we have re-enabled the feature.

Cheers

Christophe

Great news, but we still don't see the approval-option in the "edit workflow"-view. Tried selecting multiple statuses but no luck. There is no APPROVAL with a + button next to it in the right hand-pane.

Hello,

We’re excited to let you know that approvals are now available in next-gen projects!

You can now add approvals in your workflows, assign approvers and transition workflows automatically when the request is approved or rejected!

We’d love for you to check it out, add approvals to your workflows and let us know what you think.

• To set one up, head to Project settings > Request types, and click the Edit workflow button at the top.

• Select a status, and in the sidebar on the right hand side you should see an Approvals section, where you can add a new approval to that status.

For more detailed info on how to set up approvals, please check out our documentation.

If you have any questions or feedback, please feel free to reach out,

Cheers

The Jira Service Desk team

Hi!

Still no update on this issue since you were doing QA 1 month ago?

Hello, i want to share my use case for approval's maybe it would help a bit, we waiting this too.

I have Jira SD for collecting issues.

All issues going to Jira software to developer Kanban.

I must have 2 types of approval

1. Approve for estimate (only dedicated users can approve - Atlassian user)
2. Approve for done (could be any of company employee who create task - non atlassian user)

Kanban must sync statuses with Jira SD (Done) 

Kanban must sync comment with Jira SD (Done)

Jira SD must sync comments with Kanban (Not possible?) 

Jira SD must collect approves (Waiting?) 

If needed more information just write me back. 

That's great news. Thanks Christophe.

e896b04ac3bd and f5d28cb47a04, thanks both for your feedback. f5d28cb47a04, I particularly appreciate the specific feedback and use case you shared with us and how approvals are being used in your organization.

We've been working hard on approvals, doing another QA review this week, we do not generally give estimated date, but we're hoping to deliver this to customers soon. 

Hang in there and we'll let you know once it's out

Cheers

Christophe

We love the concept of HR Service Desk for next-gen JSD, but we really need an approval workflow before we can implement it. We have various onboarding tasks that require an approval. To give a couple examples: issuing company property or access to financial systems.

Is there any estimate as to when the approval functionality might be delivered?

Regards,
Mike