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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317

Next-gen Jira Service Desk Projects

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Next-gen
    • None
    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Next-gen projects are the newest projects in Jira Service Desk. 

      Our teams have totally reimagined the product to focus on making it easier to use and more powerful for modern software teams. In this new experience, software teams have more autonomy in the way they work while still delivering the power Jira administrators expect.

      The Next-gen projects are already available for our customers but we are still working to deliver all functionalities we know from old times Jira in a simpler, more intuitive, and more consistent way.

      In order to keep you as informed as possible, we're collecting missing features in this issue's subtasks. As features become available, we'll update the subtasks to let you know what's changed.

        1.
        		 Add ability to hide and set default value for Summary, Description, and assignee fields on Request Types for Service Desk Team-managed projects Sub-task Open Unassigned
        2.
        		 Reorder workflow transitions in next-gen projects Sub-task Open Unassigned
        3.
        		 Ability to set Attachment field as required in next-gen project request type Sub-task Open Unassigned
        4.
        		 Ability to change the issue type/request type for email channel when using team-managed projects Sub-task Open Unassigned
        5.
        		 Allow adding value to the "Resolution" field on JSD next gen issues. Sub-task Open Jehan Gonsalkorale
        6.
        		 Ability to clone next-gen projects Sub-task Open Unassigned
        7.
        		 Ability to create sub-tasks/child issues on team-managed projects Sub-task Open Unassigned
        8.
        		 Ability to configure "People" field in next-gen projects Sub-task Open Rachel Crossman
        9.
        		 Allow next-gen projects to support the Development panel Sub-task Open Unassigned
        10.
        		 Ability to delete status in JSD Next-Gen Sub-task Open Unassigned
        11.
        		 Ability to Create the Service Desk Customer role in Team-managed projects Sub-task Open Rachel Crossman
        12.
        		 Unable to delete existing approver fields Sub-task Open Unassigned
        13.
        		 Ability to restrict to knowledge base articles with labels Sub-task Open Unassigned
        14.
        		 Add workflow properties to enable more functions to the workflow Sub-task Open Unassigned
        15.
        		 Ability to hide workflow statuses from customer in customer portal for next-gen/team-managed projects Sub-task Open Unassigned
        16.
        		 Ability to set approver groups on next-gen/team-managed projects Sub-task Open Christophe (Inactive)

            a620038e6229 Jehan Gonsalkorale
            dtoohey Dylan
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              Created:
              Updated: