Just thought we will give you guys a sneak peak into what is coming. Since the last time we updated our design team have came up with some design for this feature! We want to hear your thoughts on them and here's a survey for you to give feedback: a short survey.
I have attached some screenshots on this ticket with our designs.
1. The first screen shows how the feature will be configured. You can select any transition on the workflow editor and make it transition-able by customers
2. The second screen show that the user can select the “close request” transition which was set up previously
3. The third screen shows what happens after the user selected “close request”, a dialog appears which allow the customer to leave an optional comment
4. The forth screen shows what happens after the user close the request, the request is transitioned and the comment is added
We love your feedback, so please fill out the survey!