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  1. Jira Service Management Data Center
  2. JSDSERVER-2352

Adding more options to Customer Portal under "You can"

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We would like to add more operations under the "You can" section of the Customer Portal. For instance, we want to add operations that would allow the Customer to "Escalate" the issue.

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          Screen Shot 2015-10-02 at 4.04.55 PM.png
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            [JSDSERVER-2352] Adding more options to Customer Portal under "You can"

            vwong added a comment -

            Great news! This feature is now be available on cloud! Server customers will get it in the next server release (3.2.0) very very soon!

            To find out more about this feature, check out our blog post and documentations here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications

            I want to thank everyone for all the feedback provided and hope you enjoy the feature 😃

            — JIRA Service Desk

            vwong added a comment - Great news! This feature is now be available on cloud! Server customers will get it in the next server release (3.2.0) very very soon! To find out more about this feature, check out our blog post and documentations here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications I want to thank everyone for all the feedback provided and hope you enjoy the feature 😃 — JIRA Service Desk

            steveo added a comment -

            Notice you have enabled this for you're own Service Desk.. Would be great to have this available for all.

            steveo added a comment - Notice you have enabled this for you're own Service Desk.. Would be great to have this available for all.

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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