Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3855

Embed Approve/Decline button with Comments

    XMLWordPrintable

    Details

    • UIS:
      106
    • Support reference count:
      4
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently the design for Approval/Decline button is separated from the comments. If a user adds a comment and clicks on approve/decline, the comment will be lost as the page is refreshed. The issue is transitioned but no comments would be added.

      Suggested Solution

      1. Use the functionality of a JIRA transition screen where if a an issue is transitioned, a screen to displayed to select required fields and add a comment. Click on add will save the comment and transition the issue.
      2. Add a warning if the comment is not added and Approve/Decline is selected, the comment will be lost.

      Workaround

      Add a comment separately from Approving/Declining the request.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              nmohdkhalid Nabil
              Votes:
              131 Vote for this issue
              Watchers:
              52 Start watching this issue

                Dates

                Created:
                Updated:

                  Backbone Issue Sync

                  • Backbone Issue Sync is enabled for your project, but there is no synchronization info for this issue.