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Suggestion
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Resolution: Unresolved
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26
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4
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently the design for Approval/Decline button is separated from the comments. If a user adds a comment and clicks on approve/decline, the comment will be lost as the page is refreshed. The issue is transitioned but no comments would be added.
Suggested Solution
- Use the functionality of a JIRA transition screen where if a an issue is transitioned, a screen to displayed to select required fields and add a comment. Click on add will save the comment and transition the issue.
- Add a warning if the comment is not added and Approve/Decline is selected, the comment will be lost.
Workaround
Add a comment separately from Approving/Declining the request.
- is related to
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JSDSERVER-3855 Embed Approve/Decline button with Comments
- Closed
- relates to
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JSDCLOUD-40 Buttons for workflow transitions on Customer Portal
- Closed