Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3855

Embed Approve/Decline button with Comments

    XMLWordPrintable

Details

    • 2
    • 4
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently the design for Approval/Decline button is separated from the comments. If a user adds a comment and clicks on approve/decline, the comment will be lost as the page is refreshed. The issue is transitioned but no comments would be added.

      Suggested Solution

      1. Use the functionality of a JIRA transition screen where if a an issue is transitioned, a screen to displayed to select required fields and add a comment. Click on add will save the comment and transition the issue.
      2. Add a warning if the comment is not added and Approve/Decline is selected, the comment will be lost.

      Workaround

      Add a comment separately from Approving/Declining the request.

      Attachments

        Issue Links

          Activity

            People

              jdcruz Jason D'Cruz
              nmohdkhalid Nabil
              Votes:
              41 Vote for this issue
              Watchers:
              21 Start watching this issue

              Dates

                Created:
                Updated: