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  1. Jira Service Management Cloud
  2. JSDCLOUD-3855

Embed Approve/Decline button with Comments

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently the design for Approval/Decline button is separated from the comments. If a user adds a comment and clicks on approve/decline, the comment will be lost as the page is refreshed. The issue is transitioned but no comments would be added.

      Suggested Solution

      1. Use the functionality of a JIRA transition screen where if a an issue is transitioned, a screen to displayed to select required fields and add a comment. Click on add will save the comment and transition the issue.
      2. Add a warning if the comment is not added and Approve/Decline is selected, the comment will be lost.

      Workaround

      Add a comment separately from Approving/Declining the request.

            a620038e6229 Jehan Gonsalkorale
            nmohdkhalid Nabil
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              Created:
              Updated: