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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4789

Screens on Approve/Deny Service Desk Transitions do not appear



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      Atlassian Update – 21 December 2022

      Hi everyone,

      We’re excited to let you know that we’re starting work on this suggestion. This is on our public roadmap to be delivered in Q1 2023 calendar year.

      Improvements to approval workflows allow users to leave a comment for the requestor when approval decisions are made, and for admins to configure whether comments are required for approved and/or declined requests.

      Kind regards,

      Charlie Marriott

      Jira Service Management Data Center

      Issue Summary

      If a user is using a Service Management project that has a workflow that has a screen on the transition event, the screen does not come up.

      Steps to Reproduce

      1. Create a service desk project of type IT Project.
      2. Create a new Screen Approve
      3. Add any field to the screen.
      4. Modify the Change Workflow.
        • This by default has the approve/deny transitions.
      5. Add the screen created to the approve and deny transitions.
      6. Publish the workflow and reindex JIRA.
      7. Create a new issue in JIRA service desk(portal or UI).
      8. Attempt to approve or deny the issue.

      Expected Behavior

      JIRA would show you the workflow screen you configured to allow you enter expected values(e.g. Comments).

      Actual Result

      JIRA would automatically perform the transition without the screen ever showing up.


        Issue Links



              cmarriott Charlie Marriott
              ijimoh Ismael Olusula Jimoh (Inactive)
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