Use Screens on Approve/Deny Service Desk Transitions

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Some customers who are both an Approver and a Service Desk Agent would like to be able to assign the Service Desk Request when they Approve/Deny the Request in one step
      It appears that screens can be added to the transition, however they do not appear when the Approve/Deny buttons are used.

      Suggested Solution

      Allow for Screens to be used on the Approve/Deny Transitions added by Service Desk

      Workaround

      Current process is 2 Steps (Tested this workaround but it did not work):

      • Approver clicks Approve/Deny (either in JIRA or Portal views)
      • Agent/Collaborator clicks assign to assign Request to an Agent

        1. ApprovalTransition.png
          ApprovalTransition.png
          56 kB

            Assignee:
            Unassigned
            Reporter:
            Shawn C (Inactive)
            Votes:
            58 Vote for this issue
            Watchers:
            46 Start watching this issue

              Created:
              Updated:
              Resolved: