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  1. Jira Service Management Data Center
  2. JSDSERVER-3980

Use Screens on Approve/Deny Service Desk Transitions

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Some customers who are both an Approver and a Service Desk Agent would like to be able to assign the Service Desk Request when they Approve/Deny the Request in one step
      It appears that screens can be added to the transition, however they do not appear when the Approve/Deny buttons are used.

      Suggested Solution

      Allow for Screens to be used on the Approve/Deny Transitions added by Service Desk

      Workaround

      Current process is 2 Steps (Tested this workaround but it did not work):

      • Approver clicks Approve/Deny (either in JIRA or Portal views)
      • Agent/Collaborator clicks assign to assign Request to an Agent

        1. ApprovalTransition.png
          ApprovalTransition.png
          56 kB

            Unassigned Unassigned
            scranford Shawn C
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              Created:
              Updated:
              Resolved: