Hi everyone,
We’re excited to let you know that we have shipped Comments for approvals in Jira Service Management Data Center 5.7 (20th March 2023).
Approvers will now see a transition screen after they select Approve or Decline on a request. They can leave a comment explaining their decision on the new screen. In this release, the transition screen will appear when approving requests in the customer portal and the agent view.
Commenting on approvals comes with an extra perk—making the comments required. Jira admins can access new settings when editing or adding approval steps in workflows. By selecting the Comment required when approving and Comment required when declining checkboxes, you’re guaranteed to get some important input from approvers.
Whether it’s an explanation of why a request is declined or additional evidence needed to support an approval that you need to keep track of, comments from approvers will improve the approval processes in your organization.
Please also note that the upcoming 5.8 version will allow approvers to add attachments to the comments that they leave when they approve or decline a request. We’re also adding new audit logs to help you track any changes to your approval workflow.
Learn more about configuring approvals in Jira Service Management
Kind regards,
Charlie Marriott
Jira Service Management Data Center
Problem Definition
An approver may want to approve an issue, but have it be conditional on something else happening in the future.
Suggested Solution
Have a comment field to display when the approval is selected, so that the user can document that condition within the approval.
- is cloned from
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JSDCLOUD-8364 Comment field to be displayed underneath approval
- Closed
- relates to
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- Closed
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-11855] Comment field to be displayed underneath approval
| Remote Link | New: This issue links to "Page (Confluence)" [ 999339 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 823022 ] |
| Fix Version/s | New: 5.8.0 [ 104629 ] |
| Fix Version/s | New: 5.7.0 [ 104602 ] | |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
| Description |
Original:
{panel:title=Atlassian Update – 30 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
Hi everyone, We’re excited to let you know that we’re starting work on this suggestion. This is on our [public roadmap|https://www.atlassian.com/roadmap/data-center??&search=&p=23f6e594-05] to be delivered in Q1 2023 calendar year. {quote}Improvements to approval workflows allow users to leave a comment for the requestor when approval decisions are made, and for admins to configure whether comments are required for approved and/or declined requests. {quote} Kind regards, Charlie Marriott Jira Service Management Data Center {panel} h3. Problem Definition An approver may want to approve an issue, but have it be conditional on something else happening in the future. h3. Suggested Solution Have a comment field to display when the approval is selected, so that the user can document that condition within the approval. |
New:
{panel:title=Atlassian Update – 3 April 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
Hi everyone, We’re excited to let you know that we have shipped *Comments for approvals* in [Jira Service Management Data Center 5.7|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-7-x-release-notes-1216971791.html#JiraServiceManagement5.7.xreleasenotes-approvals] (20th March 2023). Approvers will now see a transition screen after they select Approve or Decline on a request. They can leave a comment explaining their decision on the new screen. In this release, the transition screen will appear when approving requests in the customer portal and the agent view. Commenting on approvals comes with an extra perk—making the comments required. Jira admins can access new settings when editing or adding approval steps in workflows. By selecting the Comment required when approving and Comment required when declining checkboxes, you’re guaranteed to get some important input from approvers. Whether it’s an explanation of why a request is declined or additional evidence needed to support an approval that you need to keep track of, comments from approvers will improve the approval processes in your organization. Please also note that the upcoming 5.8 version will allow approvers to add attachments to the comments that they leave when they approve or decline a request. We’re also adding new audit logs to help you track any changes to your approval workflow. [Learn more about configuring approvals in Jira Service Management|https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html] Kind regards, Charlie Marriott Jira Service Management Data Center {panel} h3. Problem Definition An approver may want to approve an issue, but have it be conditional on something else happening in the future. h3. Suggested Solution Have a comment field to display when the approval is selected, so that the user can document that condition within the approval. |
| Remote Link | New: This issue links to "Page (Confluence)" [ 717974 ] |
| Status | Original: Gathering Interest [ 11772 ] | New: In Progress [ 3 ] |
| Description |
Original:
h3. Problem Definition
An approver may want to approve an issue, but have it be conditional on something else happening in the future. h3. Suggested Solution Have a comment field to display when the approval is selected, so that the user can document that condition within the approval. |
New:
{panel:title=Atlassian Update – 30 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
Hi everyone, We’re excited to let you know that we’re starting work on this suggestion. This is on our [public roadmap|https://www.atlassian.com/roadmap/data-center??&search=&p=23f6e594-05] to be delivered in Q1 2023 calendar year. {quote}Improvements to approval workflows allow users to leave a comment for the requestor when approval decisions are made, and for admins to configure whether comments are required for approved and/or declined requests. {quote} Kind regards, Charlie Marriott Jira Service Management Data Center {panel} h3. Problem Definition An approver may want to approve an issue, but have it be conditional on something else happening in the future. h3. Suggested Solution Have a comment field to display when the approval is selected, so that the user can document that condition within the approval. |
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New:
This issue relates to |
| Link |
New:
This issue relates to |