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  1. Jira Service Management Data Center
  2. JSDSERVER-2195

Involve Customer to set active an Status

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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      We would involv the Customer into the workflow to set activ a status (e.g. to order, to accept something)
      also it would be nice if a customer has to fill a custom field based on a status.

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            [JSDSERVER-2195] Involve Customer to set active an Status

            Matthew McMahon (Inactive) added a comment -

            Hi

            Thank you for your request.

            I believe that it is duplicated by JSD-40, in regards to customers being able to action transitions from the customer portal.

            Therefore I would encourage you to watch that issue for updates, and add any further details specific to your use cases.

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi Thank you for your request. I believe that it is duplicated by JSD-40 , in regards to customers being able to action transitions from the customer portal. Therefore I would encourage you to watch that issue for updates, and add any further details specific to your use cases. Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              d98410fc8d3a Björn Röttger
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