• Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Dear Support,

      we want to use Jira Service Desk for our agents, but something important ist mossing, maybe I did not find the right answers yes:

      1.) MANDATORY: tickets shall be reopened, if the ticket is closed / resolved and the customers adds a new comment in the customer portal
      2.) would be good: customers should be able to close a ticket in the portal
      3.) IMPORTANT: We want to have prepared answers that we can use to anser tickets with prepared text tempates – this is tracked via https://jira.atlassian.com/browse/JSD-631.

      Thank you for your answer.

      I was looging e.g. for the answer for question 1 for many hours without success.

      We have installed the latest version of jira service desk on our server.

      Markus Häusler

            Unassigned Unassigned
            f2a2adf651e0 Markus Häusler
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