NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
we want to use Jira Service Desk for our agents, but something important ist mossing, maybe I did not find the right answers yes:
1.) MANDATORY: tickets shall be reopened, if the ticket is closed / resolved and the customers adds a new comment in the customer portal
2.) would be good: customers should be able to close a ticket in the portal
3.) IMPORTANT: We want to have prepared answers that we can use to anser tickets with prepared text tempates – this is tracked via https://jira.atlassian.com/browse/JSD-631.
Thank you for your answer.
I was looging e.g. for the answer for question 1 for many hours without success.
We have installed the latest version of jira service desk on our server.
- is related to
JSDSERVER-1519 Customer Portal - Reopen Ticket
- Gathering Interest
- relates to
JSDCLOUD-40 Buttons for workflow transitions on Customer Portal