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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Currently, by default Customer Portal in Service Desk has these 2 default workflow options:
- Add a comment
- Add attachment
Would like to have the option to have the following workflow options to be default, instead of having to customize it ourselves:
- Resolve this issue
- Freeze this issue
- Escalate this issue
- duplicates
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JSDSERVER-40 Buttons for workflow transitions on Customer Portal
- Closed
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JSDSERVER-12592 Buttons for workflow transitions on Customer Portal
- Gathering Interest
- relates to
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JSDCLOUD-1067 Default workflow options for Customer Portal in Service Desk
- Closed