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  1. Jira Service Management Data Center
  2. JSDSERVER-917

Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (Resolved by User for example) as seen in Atlassian Service Desk.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-40 Buttons for workflow transitions on Customer Portal

          • Closed

          Suggestion - JSDSERVER-12592 Buttons for workflow transitions on Customer Portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-917 Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

          • Closed

          Activity

            People

              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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