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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-917

Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (Resolved by User for example) as seen in Atlassian Service Desk.

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              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
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