Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (Resolved by User for example) as seen in Atlassian Service Desk.
Buttons for workflow transitions on Customer Portal
Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)