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  1. Jira Service Management Cloud
  2. JSDCLOUD-917

Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (Resolved by User for example) as seen in Atlassian Service Desk.

            Unassigned Unassigned
            vchin Vincent Chin (Inactive)
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              Created:
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