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  1. Jira Service Management Data Center
  2. JSDSERVER-778

How can we get "resolve issue","close issue" links in servicedesk customer portal ?

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
      "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.

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            [JSDSERVER-778] How can we get "resolve issue","close issue" links in servicedesk customer portal ?

            Kirstin Seidel-Gebert added a comment -

            We grant access to our service desk via customer portal only. How can a customer close an issue in this case? E.g. if he filed the request by mistake and wants to close therefore?

            Kirstin Seidel-Gebert added a comment - We grant access to our service desk via customer portal only. How can a customer close an issue in this case? E.g. if he filed the request by mistake and wants to close therefore?

            Michał Flendrich added a comment -

            This is unsupported in Jira Service Desk; however. the Service Pack for Jira Service Desk plugin provides this feature (for versions 1.x yet)

            Michał Flendrich added a comment - This is unsupported in Jira Service Desk; however. the Service Pack for Jira Service Desk plugin provides this feature (for versions 1.x yet)

              Unassigned Unassigned
              bd2c1268a41f madhu
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