Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-778

How can we get "resolve issue","close issue" links in servicedesk customer portal ?

    XMLWordPrintable

Details

    • Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • None
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      for the time now i got two links "add comment","add attachment" links in service desk customer portal,how i have to provide "resolve issue","close issue" links in customer portal....i have given permission "close issue","resolve issue" permissions to both "Service Desk Customer - Portal Access"
      "Project Role (Service Desk Customers)",but still i did not get any links in customer portal.But in Jira he(customer) got all links "close issue","resolve issue" buttons.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              bd2c1268a41f madhu
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: