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  1. Jira Service Management Data Center
  2. JSDSERVER-2051

Add Transition Links to Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian status update as of 30th Aug 2018

      Hello Server customers,
      Great news - The ability to add transitions to the customer portal is available now! To find out more about this feature, check out our documentation here
      On behalf of the JSD team, I want to thank all of you for your patience.
      — JIRA Service Desk Team

      Issue Summary

      Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

      Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

      This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

      Can something similar to the links provided in Service Desk be added?

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            [JSDSERVER-2051] Add Transition Links to Customer Portal

            Martin Howell made changes -
            Link New: This issue is duplicated by JSDSERVER-12592 [ JSDSERVER-12592 ]
            Martin Howell made changes -
            Link New: This issue is related to JSDSERVER-12592 [ JSDSERVER-12592 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010512 ] New: JAC Suggestion Workflow 3 [ 3647891 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664898 ] New: JAC Suggestion Workflow [ 3010512 ]
            Lachlan G (Inactive) made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2051].
              {panel}

            h5. Issue Summary
            Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

            Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

            This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

            Can something similar to the links provided in Service Desk be added?             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2051].
              {panel}

            {panel:title=Atlassian status update as of 30th Aug 2018}
            Hello Server customers,
            Great news - The ability to add transitions to the customer portal is available now! To find out more about this feature, check out our documentation [here|https://confluence.atlassian.com/servicedeskserver/configuring-the-customer-portal-939926277.html#Configuringthecustomerportal-addTransitionsAddtransitionsl]
            On behalf of the JSD team, I want to thank all of you for your patience.
            — JIRA Service Desk Team

            {panel}

            h5. Issue Summary
            Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

            Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

            This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

            Can something similar to the links provided in Service Desk be added?
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 3.2.0 [ 61190 ]
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Lachlan G (Inactive) made changes -
            Link New: This issue is duplicated by JSDSERVER-40 [ JSDSERVER-40 ]
            SET Analytics Bot made changes -
            Support reference count New: 6
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325907 ] New: Confluence Workflow - Public Facing v4 [ 2664898 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053876 ] New: JSD Suggestion Workflow - TEMP [ 2325907 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: