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Suggestion
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Resolution: Duplicate
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6
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hello Server customers,
Great news - The ability to add transitions to the customer portal is available now! To find out more about this feature, check out our documentation here
On behalf of the JSD team, I want to thank all of you for your patience.
— JIRA Service Desk Team
Issue Summary
Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.
Currently all that is available is the feature to re-open issues when they comment on a resolved issue.
This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.
Can something similar to the links provided in Service Desk be added?
- is duplicated by
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JSDSERVER-40 Buttons for workflow transitions on Customer Portal
- Closed
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JSDSERVER-2050 Add Transition Links to Customer Portal
- Closed
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JSDSERVER-12592 Buttons for workflow transitions on Customer Portal
- Gathering Interest
- is related to
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JSDSERVER-40 Buttons for workflow transitions on Customer Portal
- Closed
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JSDSERVER-12592 Buttons for workflow transitions on Customer Portal
- Gathering Interest
- relates to
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JSDCLOUD-2051 Add Transition Links to Customer Portal
- Closed
- mentioned in
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