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  1. Jira Service Management Cloud
  2. JSDCLOUD-2051

Add Transition Links to Customer Portal


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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

      Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

      This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

      Can something similar to the links provided in Service Desk be added?

            422f530d75ad Arjun Ganapathy
            ijimoh Ismael Olusula Jimoh (Inactive)
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