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  1. Jira Service Management Cloud
  2. JSDCLOUD-2051

Add Transition Links to Customer Portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

      Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

      This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

      Can something similar to the links provided in Service Desk be added?

      Attachments

        1. reopenissue.png
          15 kB
          Ismael Olusula Jimoh

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-2050 Add Transition Links to Customer Portal

          • Closed
          is related to

          Suggestion - JSDCLOUD-40 Buttons for workflow transitions on Customer Portal

          • Closed

          Suggestion - JSDSERVER-2051 Add Transition Links to Customer Portal

          • Closed

          Activity

            People

              422f530d75ad Arjun Ganapathy
              ijimoh Ismael Olusula Jimoh (Inactive)
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              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: