Add Transition Links to Customer Portal

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian status update as of 30th Aug 2018

      Hello Server customers,
      Great news - The ability to add transitions to the customer portal is available now! To find out more about this feature, check out our documentation here
      On behalf of the JSD team, I want to thank all of you for your patience.
      — JIRA Service Desk Team

      Issue Summary

      Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

      Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

      This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

      Can something similar to the links provided in Service Desk be added?

        1. reopenissue.png
          15 kB
          Ismael Olusula Jimoh

              Assignee:
              Unassigned
              Reporter:
              Ismael Olusula Jimoh (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: