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  1. Jira Service Management Data Center

As an admin I want to allow Reporters to accept a resolved request before closing it


    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 3
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, every Issue with the Resolution populated will be reconized as completed and hidden from the "Current requests" screen in the Customer Portal. However, it should be possible to allow the Reporter to accept a ticket in the Resolved state before closing it off completely.

      This function is very important for many users. I think it would be best to add an option to define a Status that should be considered "resolved", so that the Reporter user can accept or refuse the solution (similarly to the definition of a "Done" state in an Agile board).

            Unassigned Unassigned
            17c561b1d88f Benjamin Dombrowsky [catWorkX]
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