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Suggestion
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Resolution: Fixed
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.
Regards.
- duplicates
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JSDSERVER-40 Buttons for workflow transitions on Customer Portal
- Closed
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JSDSERVER-12592 Buttons for workflow transitions on Customer Portal
- Gathering Interest
- relates to
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JSDCLOUD-751 Transition in User Portal Service Desk
- Closed
- mentioned in
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Great news! This feature is now be available on cloud! Server customers will get it in the next server release (3.2.0) very very soon!
To find out more about this feature, check out our blog post and documentations here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications
I want to thank everyone for all the feedback provided and hope you enjoy the feature 😃
— JIRA Service Desk