Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.
Buttons for workflow transitions on Customer Portal
Transition in User Portal Service Desk