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  1. Jira Service Management Cloud
  2. JSDCLOUD-751

Transition in User Portal Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.

      Regards.

            [JSDCLOUD-751] Transition in User Portal Service Desk

            vwong added a comment -

            Great news! This feature is now be available on cloud! Server customers will get it in the next server release (3.2.0) very very soon!

            To find out more about this feature, check out our blog post and documentations here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications

            I want to thank everyone for all the feedback provided and hope you enjoy the feature 😃

            — JIRA Service Desk

            vwong added a comment - Great news! This feature is now be available on cloud! Server customers will get it in the next server release (3.2.0) very very soon! To find out more about this feature, check out our blog post and documentations here: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications I want to thank everyone for all the feedback provided and hope you enjoy the feature 😃 — JIRA Service Desk

            Hisham Dekmak added a comment -

            Anyone is facing the issue JSD-3189, or it's just me?

            Hisham Dekmak added a comment - Anyone is facing the issue JSD-3189 , or it's just me?

            Bryan Anderson added a comment -

            Do it.

            Bryan Anderson added a comment - Do it.

            Jacob Briggs added a comment -

            This is critical for providing feedback, our customers are all jira-users but can no longer transition tickets via service desk or via the jira project.

            Can we restore permissions for transitioning tickets and edits to honour the jira project settings?

            Jacob Briggs added a comment - This is critical for providing feedback, our customers are all jira-users but can no longer transition tickets via service desk or via the jira project. Can we restore permissions for transitioning tickets and edits to honour the jira project settings?

              Unassigned Unassigned
              2e356f583a81 Cesar Salvado
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                Created:
                Updated:
                Resolved: