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  1. Jira Service Management Data Center
  2. JSDSERVER-86

Several custom field types can't be added to a request type

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Status as of January 13, 2021

      Hi all,

      I’m pleased to let you know that support for the request type ‘Project’ and ‘Version’ fields will be added in the upcoming JSM 4.15 release. Support for the ‘Group’ field is still outstanding, however this is something we might consider for our roadmap in the future. Please see JSDSERVER-7097 to add further comments and votes related to the 'Group' field.

      Charlie, JSM Server & Data Center Team

      Please specify what fields you would like to see in the Customer Portal by adding comments to this issue.

      Update as of 16 Aug 2016

      Hi all,
       
      Just to provide some update on this ticket. Currently JIRA Service Desk supports all custom fields except Group pickers, Project pickers and Version pickers. The Project one is not relevant to the portal's users – please let us know how you'd use it if it's relevant to you so that we can understand your use case. We haven't heard many customers asking for groups and versions and therefore they are not on our current roadmap. We'd like your use case for these ones, esp. the group field. 
       
      In terms of add-on fields from our partners, e.g. nFeed, this is something we would like to have in JSD in the future but are currently not on our short to medium term roadmap.
       
      — JIRA Service Desk team

      Update as of 13 March 2015

      Hi everyone,

      Thanks for your input! Reading the comments posted so far, these seem to be the common ones :

      • Group picker
      • Project picker
      • Labels
      • Multi level select
      • Calculated number

      Thanks for supporting JIRA Service Desk!

      The JIRA Service Desk team

          Form Name

            [JSDSERVER-86] Several custom field types can't be added to a request type

            Steven Behnke added a comment -

            It's so funny coming back to this in 2023 and seeing all these complaints are still valid.

            Steven Behnke added a comment - It's so funny coming back to this in 2023 and seeing all these complaints are still valid.

            Justin Cruz added a comment -

            This would be useful for ticket submission, and havibng end users be able to select the project to know where changes may need to be made.

            Justin Cruz added a comment - This would be useful for ticket submission, and havibng end users be able to select the project to know where changes may need to be made.

            Michał Tkaczuk added a comment -

            Project picker fields please +1

            Michał Tkaczuk added a comment - Project picker fields please +1

            Geeta Basker added a comment -

            It still appears in JSM v4.20.11

            Geeta Basker added a comment - It still appears in JSM v4.20.11

            Ron Chan added a comment -

            +1 for Project Picker fields

            Ron Chan added a comment - +1 for Project Picker fields

            Ambientia Licenses added a comment -

            +1 Adding onto having Project Picker for Service Desk. Would be really helpful for certain automations we're trying to run.

            Ambientia Licenses added a comment - +1 Adding onto having Project Picker for Service Desk. Would be really helpful for certain automations we're trying to run.

            Frank Sinoradzki added a comment -

            Adding onto having Project Picker for Service Desk. Would be really helpful for certain automations we're trying to run.

            Frank Sinoradzki added a comment - Adding onto having Project Picker for Service Desk. Would be really helpful for certain automations we're trying to run.

            Jamie Echlin _ScriptRunner - The Adaptavist Group_ added a comment -

            This ticket was closed based on the addition of a very few custom fields... whereas in my mind at least the request here was for the ability to use any and every custom field in the portal.

            Of the 20 or 30 linked tickets, which ticket best emcompasses the above requirement? My fear is that the votes and interest are being spread over a whole bunch of issues, so Atlassian is not seeing the true need for this.

            I'm going to plump for JSDSERVER-100.

            Jamie Echlin _ScriptRunner - The Adaptavist Group_ added a comment - This ticket was closed based on the addition of a very few custom fields... whereas in my mind at least the request here was for the ability to use any and every custom field in the portal. Of the 20 or 30 linked tickets, which ticket best emcompasses the above requirement? My fear is that the votes and interest are being spread over a whole bunch of issues, so Atlassian is not seeing the true need for this. I'm going to plump for  JSDSERVER-100 .

            Richard Cross added a comment -

            It's a shame you didn't add the Group Picker given this was mentioned back in 2015 as one of the popular fields.

            Also, will you be releasing these into the LTS version?

            I shall track https://jira.atlassian.com/browse/JSDSERVER-7097 but I hope it won't take another 6 years. 

            Richard Cross added a comment - It's a shame you didn't add the Group Picker given this was mentioned back in 2015 as one of the popular fields. Also, will you be releasing these into the LTS version? I shall track https://jira.atlassian.com/browse/JSDSERVER-7097  but I hope it won't take another 6 years. 

            Charlie Marriott added a comment -
            Atlassian Update – 02 Feb 2021

            Hi everyone,

            This is Charlie from the Jira Service Management team. Great news – we have now released this request as a part of the Jira Service Management 4.15 release

            Thank you again for your suggestions.

            Kind regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 02 Feb 2021 Hi everyone, This is Charlie from the Jira Service Management team. Great news – we have now released this request as a part of the Jira Service Management 4.15 release Thank you again for your suggestions. Kind regards, Charlie Jira Service Management, Server & Data Center

              Unassigned Unassigned
              jhansen@atlassian.com Joshua Hansen
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