[JSDSERVER-7097] 'Group' custom field type can't be added to a request type

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Portal, Request Type Configuration
Labels:
- affects-cloud
- affects-server
- fws
- not-fixed-in-cloud
- portal-fields
- ril
- sds
- sdt
- triaged

UIS:
19
Support reference count:
5
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Atlassian Status as of January 13, 2021

Hi all,

This JAC suggestion has been cloned from JSDSERVER-86 where support for the request type ‘Project’ and ‘Version’ fields were marked as waiting for release in JSM 4.15 (Feb 2021). Please feel free to add any votes and comments regards support for the 'Group' field. Support for the ‘Group’ field is still outstanding, however this is something we might consider for our roadmap in the future.

Charlie, JSM Server & Data Center Team

is blocked by

JSDSERVER-1211 Customer Request Type not visible on edit and create screens

Closed

DESK-4558 Failed to load

JSMDC-564 You do not have permission to view this issue

is cloned from

JSDSERVER-86 Several custom field types can't be added to a request type

Closed

is duplicated by

JSDSERVER-84 Implement existing custom fields in customer portal

Closed

JSDSERVER-1243 custom field type - Project Picker could not be shown in the customer Portal

Closed

JSDSERVER-243 Having the ability to add custom field or any fields in the customer portal form

Closed

JSDSERVER-2433 Nfeed or similar for Jira On Demand

Closed

is related to

JSDSERVER-992 not able to use security levels for customers

Closed

JSDSERVER-3154 Let custom fields be settled as mandatory on JIRA

Closed

JSDSERVER-343 add new created Custom Field to all Request types in Customer Portal

Closed

JSDSERVER-2240 Downloadable Attachment on the Request Form

Closed

JSDSERVER-4433 Render URL Custom Fields as Links in Customer Portal

Closed

JSDSERVER-100 As a Service Desk user, I'd like to be able to add custom field types to Service Desk

Gathering Interest

JSDSERVER-173 Support custom field plugins in the Customer Portal

Gathering Interest

JSDSERVER-787 third-party fields to ServiceDesk request types in the customer portal

Gathering Interest

JSDSERVER-2961 Option to Display Time Tracking in Service Desk Customer Portal view for certain users

Gathering Interest

JSDSERVER-3518 Add "Original Estimate" field to Customer Portal

Gathering Interest

JSDS-530 Loading...

relates to

JSDSERVER-3587 Update "Setting up request types" documentation to list standard custom field types that cannot be shown in portal

Closed

JSDCLOUD-86 Several picker field types can't be added to a request type

Future Consideration

DESK-852 Loading...

DESK-1859 Loading...

DESK-1860 Loading...

DESK-1925 Loading...

DESK-2008 Loading...

is cloned by: DESK-1582 Loading...

links to

Internal ticket

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(3 is duplicated by, 11 is related to, 7 relates to, 1 is cloned by, 1 links to, 34 mentioned in)

SET Analytics Bot made changes - 3 days ago

Support reference count

New: 5

SET Analytics Bot made changes - 10/Apr/2025 2:25 AM

UIS

Original: 13

New: 19

SET Analytics Bot made changes - 21/Mar/2025 2:46 AM

UIS

Original: 19

New: 13

SET Analytics Bot made changes - 15/Mar/2025 2:53 AM

UIS

Original: 18

New: 19

SET Analytics Bot made changes - 09/Mar/2025 2:46 AM

UIS

Original: 6

New: 18

SET Analytics Bot made changes - 27/Feb/2025 2:25 AM

UIS

Original: 7

New: 6

SET Analytics Bot made changes - 04/Feb/2025 2:24 AM

UIS

Original: 6

New: 7

SET Analytics Bot made changes - 20/Jan/2025 2:22 AM

UIS

Original: 7

New: 6

Marc Dacanay made changes - 15/Jan/2025 2:27 AM

Labels

Original: affects-cloud affects-server fws not-fixed-in-cloud portal-fields sds sdt triaged

New: affects-cloud affects-server fws not-fixed-in-cloud portal-fields ril sds sdt triaged

Marc Dacanay made changes - 15/Jan/2025 2:27 AM

Remote Link

New: This issue links to "Internal ticket (Web Link)" [ 976909 ]

Assignee:: Unassigned

Reporter:: Joshua Hansen

Votes:: 46 Vote for this issue

Watchers:: 22 Start watching this issue

Created:: 13/Jan/2021 3:22 AM

Updated:: 3 days ago 4:30 AM

Jira Service Management Data Center

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