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  1. JIRA Service Desk Server
  2. JSDSERVER-1211

Customer Request Type not visible on edit and create screen

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    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Updated 16 May

      Thank you for all the feedback provided! We are currently exploring a few solutions for this based on the use case from the feedback. Once we have something I will definitely share it with you all!

      Thanks again for the responses

      – JIRA Service Desk

      Updated 6 May

      Hi all,

      Thank you for taking your time out and giving feedback on this ticket. I am just wondering what use cases do you guys fall into with this feature request:

      1. The user is a JIRA user (not a JSD agent) but would like to raise request for a JSD project from the JIRA side
      2. The user is a JSD agent and is raising the ticket on behalf of a customer in the JSD project
      3. The user is a JSD agent is is raising a ticket for themselves.
      4. Other use case: please specific

      I would love to hear about what use cases you guys have and see what solution we can do to best suit your needs.

      Cheers,
      Vincent - JSD Product Manager

      Since Service Desk 2.1 we can edit the Customer Request type, but the field is not visible on the Create or Edit screen. I added the field and when I go to Configure Fields, I can check the field. Something is happening (some white space is added where the field should be), but the field is not visible.
      I know we can raise a request for a customer throught the portal in his name, but, it should be visible on those screens.

      Workaround

      Automatically set Customer Request Type When Issue is Created via JIRA.

        Attachments

        1. CRT.PNG
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        2. Customer Request Type.png
          Customer Request Type.png
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        3. Customer Request Type not on Create Issue screen.mov
          2.13 MB
        4. image-2016-07-22-09-13-27-459.png
          image-2016-07-22-09-13-27-459.png
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        5. Reuest Type - Service Desk.png
          Reuest Type - Service Desk.png
          138 kB

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              • Assignee:
                mmcmahon Matthew McMahon
                Reporter:
                jan.cornelissen Jan Cornelissen
              • Votes:
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                Dates

                • Created:
                  Updated:
                  Resolved: