Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2419

Service Desk "Queues" screen does not respect JIRA's "Inline Edit" System setting

    XMLWordPrintable

Details

    Description

      Scenario

      1. Disable inline editing in JIRA's System Settings.

      2. In the Service Desk menu, click on a service desk, so you get to see the Queues screen.
      3. Click on an issue.

      Expected behaviour

      The issue should not be editable inline because this is disabled in JIRA's system settings.

      Actual behaviour

      The fields of the issue are editable inline.
      E.g. the description field:

      E.g. the priority field:

      There are several reasons why we want to disable inline editing:

      • We want to limit the number of notifications customers receive. In an edit dialog, users are more likely to update all fields at once.
      • Some plugins can add custom fields that depend on each other (E.g. Kepler Database Custom Field supports child fields). These work well in an edit dialog, but not so well when editable inline.

      Attachments

        1. Inline edit 1.png
          Inline edit 1.png
          220 kB
        2. Inline edit 2.png
          Inline edit 2.png
          230 kB
        3. system_settings.png
          system_settings.png
          96 kB

        Issue Links

          Activity

            People

              Unassigned Unassigned
              01ee0bbd8676 Glenn Verrijkt
              Votes:
              0 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync