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  1. Confluence Cloud
  2. CONFCLOUD-30161

Allow unlicensed, authenticated users to have anonymous read only access



    • Last commented by user?:


      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      Problem Definition

      If a user (e.g. a JIRA user) is not licensed to use Confluence, they cannot view any Confluence content (from JIRA or Service Desk for instance) - even if that content is available to anonymous users. They currently have to log out before they can see the content.

      Suggested Solution

      We cannot allow authenticated but unlicensed users to edit anonymously accessible content, since that would mean that admins would only have to enable anonymous access to have the equivalent of an unlimited user license.
      Instead, we should allow authenticated but unlicensed users to get read-only access to confluence content with anonymous permissions.

      Such users will still be locked out from parts of the application that require a licensed user, including viewing user profiles, people directories, etc, unless anonymous has been granted permission to view user profiles.

      Solution for JIRA Service Desk customers

      Link JIRA Service Desk project to Confluence space to allow customers to have access to knowledge base in Project Settings -> Knowledge Base.


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              • Created:
                Last commented:
                11 weeks, 1 day ago