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  1. Jira Service Management Cloud
  2. JSDCLOUD-3539

Anonymous access to a confluence space doesn't allow service desk customer to view

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      I've created a release note which I want to be publicly accessible. I've switched on Anonymous access, and then given anonymous users access to view the pages within my 'release notes' space.

      Now, I can open my release note in a browser where I'm not logged in and can see it. Success!
      BUT, if I'm logged in as a Service Desk customer, visiting the same link gives me a 'Not permitted' page. Surely customers should be able to view this page?

      Atlassian Answers post here: https://answers.atlassian.com/questions/37547733/comments/37547778

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-3539

            Anonymous access to a confluence space doesn't allow service desk customer to view

                NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

                I've created a release note which I want to be publicly accessible. I've switched on Anonymous access, and then given anonymous users access to view the pages within my 'release notes' space.

                Now, I can open my release note in a browser where I'm not logged in and can see it. Success!
                BUT, if I'm logged in as a Service Desk customer, visiting the same link gives me a 'Not permitted' page. Surely customers should be able to view this page?

                Atlassian Answers post here: https://answers.atlassian.com/questions/37547733/comments/37547778

                        Unassigned Unassigned
                        cf4a4bb09906 Kevin Davies
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            cf4a4bb09906 Kevin Davies
                            Affected customers:
                            4 This affects my team
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated:
                              Resolved: