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Bug
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Resolution: Unresolved
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Medium
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29
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Severity 3 - Minor
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3
NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.
Summary
When using a Live Search Macro as an Unlicensed Access user (Service Desk Customer), the user is able to search content by selecting it from the search suggestions but when the user hits 'return' to run the search, he is redirected to /dosearchsite.action and sees "Not Permitted"
Environment
- Confluence Space shared through JIRA Service Desk
Steps to Reproduce
- Link a JIRA Service Desk project to a Space
- Create a page on that space with a live search macro
- login as a Service Desk customer (user without Confluence or JIRA Application access)
- navigate to the page with the live search macro
- type on the box to see results. results can be selected and are available
- hit "Enter" on the keyboard
Expected Results
Search results are shown.
Actual Results
"Not Permitted" page is shown.
Notes
- "Enter" redirects to /dosearchsite.action that is not accessible to "Unlicensed Access" users.
- Making the space public doesn't solve the problem.
- This was also noticed on the "Labels List" macro, and other macros that rely on label search, such as the Content Report table macro.
Workaround
Click on results given by the live search.
- duplicates
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AI-348 Unlicensed Users from Service Desk unable to search KB confluence pages in advanced search
- Gathering Interest
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- Under Consideration
- is caused by
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- Closed
- is related to
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- Gathering Impact
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- relates to
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- Closed
[AI-910] Livesearch macro returns Not Permitted when Unlicensed Access searching
Happy New Year 2025! 
Though it’s hard to fully celebrate when we’re starting yet another year without any updates on this issue. It’s honestly baffling that a knowledge base—meant to empower users—still lacks a functional search feature.
At this point, it feels like we should start celebrating anniversaries of this bug instead. As paying customers, this lack of resolution is not only disappointing but actively impacts our ability to support our ~35 000 customers. A knowledge base without search is like a library without an index— or a car without wheels - what’s the point?
To make matters worse, my boss has been asking me for the past three months to consider analyzing a migration to Notion. I’ve resisted the idea because it’d be veeeery painful and time-consuming (particularly after the server-to-cloud migration six months ago), but at least it would work. Frankly, it’s becoming harder and harder to argue against it when this issue remains unresolved.
We truly hope this critical issue is addressed soon. After all, starting the year with unresolved bugs and frustrated customers isn't the most inspiring way to kick off 2025.
Just as a reminder, issues to vote:
- AI-910 created in 2016
- AI-900 created in 2021
- AI-348 created in 2020
- CONFCLOUD-45631 created in 2016
- CONFCLOUD-43592 created in 2016
We have this same situation with our 4000 tousend of customers ans searching and macros in Confluence cloud.
They are used to search in Confluence becouse they had it in server version.
What are you going tih this problem ?
Any news about this one? It is a serious bug for us, we have our entire service catalogue build in Confluence and all of our user guide are also i Confluence. It is not easy for our users to find what they need if they cannot search.
It is really disappointing to see that this bug is almost 8 years old ?? How can a simple thing like search not work for 8 years? Users have access to see and access everything without any issues, but they cannot search.
This is really not good. We might end up finding another product than confluence because of this. Please give this 8 year old bug some attention.
This is very critical for us, we have build our service catalague in Confluence, and without a search function it is hard for our users to find what they need.
Any fixes on this, i cant use search function if im not a product owner!???
Are there any updates on this bug after 7 years?
We use Atlassian as our knowledge base with hundreds of articles built on it, but our clients still cannot use this system fully.
Are there any updates on this bug after 6 years?
We use Atlassian as our knowledge base with hundreds of articles built on it, but our clients still cannot use this system fully.
Any update with this ticket please ?
Is there any SLA to be applied to this ticket ?
I couldn't agree more with Nicolas. It is completely unacceptable that our users cannot search the articles they need to solve their IT challenges. It is utterly hopeless that they cannot search for knowledge articles. It is truly unacceptable that this issue has not been resolved after so many years; it should have been fixed in a short time. A knowledge database without a search function is, as Nicolas writes, like a car without wheels or a library without an index. We might also be forced to find another system. We use Confluence, Jira, and Jira Service Management, and if we move away from Confluence, we might also need to move away from Jira and Jira Service Management.
Get this issue solved now please, or you might risk losing a lot of customers.