Open issues

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  1. Suggestion
    MP-423Bulk list of all apps in Marketplace through REST API
  2. Suggestion
    MP-422New app version does not carry over existing Vendor specific terms
  3. Suggestion
    MP-74Show user responsible for action on Add-on Audit Log
  4. Suggestion
    MP-395Ability to remove app suggestion from Navigation bar>Apps
  5. Suggestion
    MP-421I want a way to install Marketplace apps programmatically.
  6. Suggestion
    MP-185Enable the "Uninstall" button no matter if it's under subscription or not
  7. Suggestion
    MP-194Ability to disable app requests
  8. Suggestion
    MP-420License API for Forge
  9. Suggestion
    MP-419Enhance the formatting options available when filling the Provider-specific terms in the End User License Agreement.
  10. Suggestion
    MP-418Improve error messaging for when trying to publish connect to forge apps
  11. Suggestion
    MP-417Billing system invoice generation discrepancy between older and new billing system
  12. Suggestion
    MP-278It should be possible to edit the profile of the Atlassian Account of the users created for marketplace apps
  13. Suggestion
    MP-375Not able to change hero video to a banner image.
  14. Suggestion
    MP-75Add ability to remove add-on / plugin / app data as well upon Uninstallation.
  15. Suggestion
    MP-88Separate license base for Addons / Allow admin to limit add-on licenses to specific users
  16. Suggestion
    MP-345Need information about open quotes for a given license/customer
  17. Suggestion
    MP-291Enhancement Request for PDF Download and Page Persistence in Pricing Calculator
  18. Suggestion
    MP-290Marketplace App shown across products in calculator
  19. Suggestion
    MP-407Option to display custom environment names for Github-Jira integration
  20. Suggestion
    MP-112Atlassian Assist for Jira Software and Work Management Projects
  21. Suggestion
    MP-354To be able to write release notes if a new version is automatically released
  22. Suggestion
    MP-405Partners should be able to identify dummy refunds.
  23. Suggestion
    MP-401Enable Seamless Navigation Between Images in Highlights and Media Sections
  24. Suggestion
    MP-350Add a field to identify Cloud/DC licenses related via dual licensing
  25. Suggestion
    MP-398 Improving the error message for users trying to publish an app version that already exists and is awaiting approval
  26. Suggestion
    MP-98Improve Marketplace Error Messages for App Installs
  27. Suggestion
    MP-379Improve error messaging for app installation/subscription "We ran into a little trouble. Unfortunately, we're unable to process your request. Please retry again in some time."
  28. Suggestion
    MP-253Ability to deactivate Marketplace app requests
  29. Suggestion
    MP-330Request for Re-evaluation of Version Visibility Approach on Version History Page
  30. Suggestion
    MP-343Provide sales type for manual transactions
  31. Suggestion
    MP-389Support Request for Connect Apps in GraphQL Operations
  32. Suggestion
    MP-385Have information about open quotes for a given license/customer available in the UI
  33. Suggestion
    MP-382parentProductBillingCycle improvement
  34. Suggestion
    MP-369Include Account Owner Email in Marketplace APIs or Partner Reports
  35. Suggestion
    MP-71Restrict the ability to add apps for Administrator only
  36. Suggestion
    MP-276Trial App subscription cancellation
  37. Suggestion
    MP-371To show Manual invoice flag in transactions API
  38. Suggestion
    MP-77Support mentions in MS Teams integration
  39. Suggestion
    MP-367Partner discount amount data rounding off in Get Transaction API
  40. Suggestion
    MP-347Discount_array amounts should follow same logic as the amounts on the rest of the Transaction
  41. Suggestion
    MP-372Allow Active Installation Filtering by Hosting Type
  42. Suggestion
    MP-368Allow admins to limit add-on access to specific projects in Jira
  43. Suggestion
    MP-365Allow EU as a Data Residency value
  44. Suggestion
    MP-255Forge App compatibility with Bitbucket for marketplace
  45. Suggestion
    MP-363REST API to return the count of reviews of the app
  46. Suggestion
    MP-360Add app "Access Token" support for Forge apps
  47. Suggestion
    MP-289Allow partners to transfer apps across partner accounts themselves (self-serve)
  48. Suggestion
    MP-357Enhanced License Record Visibility for Marketplace Partners
  49. Suggestion
    MP-351Filters on License Report should have same functionality in all cases
  50. Suggestion
    MP-355Allow Forge app admins to publish apps
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Uploaded image for project: 'Atlassian Marketplace'
  1. Atlassian Marketplace
  2. MP-185

Enable the "Uninstall" button no matter if it's under subscription or not

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      The "Uninstall” button of user-installed apps is enabled only if a subscription is canceled.
       

      Steps to Reproduce

      1. Go to Jira Cloud > Apps > Manage your apps
      2. Check any apps in the user-installed category.

      Expected Results

      You can push the "Uninstall" button.

      Actual Results

      The "Uninstall" button is greyed out. Unless you cancel the app subscription, you can't push the "Uninstall" button.

      Workaround

      If you want to cancel the app subscription immediately to uninstall/reinstall the app, you will need to reach out to Atlassian billing team from support request.

          Form Name

            Andreas Krupp (catworkx) added a comment -

            Hello 7591cd6f70df ,

            I cannot believe how this is a "feature request" and that this is in the status "gathering interest". Here is what just happened with one of our customers, and I would like Atlassian to give it a good thought if this is in any way building trust with the customer or display of an "Enterprise Feature":

            • A quote could not be issued because 3rd Party Apps could not be deleted
            • As a result we had to open a ticket to request the immediate deletion of the 3rd Party Apps
            • That in turn required "data access" to the customer site - which is hardly understandable
            • The deletion of the 3rd Party required a downtime of the site for up to 15 minutes

            Really? A downtime to "uninstall" a 3rd Party App? Ladies and Gentlemen, please fix this, because it is a bug and a regression from expected behavior and on top of that impacting users to work.

            Best regards & thank you for your consideration!

            Andreas Krupp (catworkx) added a comment - Hello 7591cd6f70df , I cannot believe how this is a "feature request" and that this is in the status "gathering interest". Here is what just happened with one of our customers, and I would like Atlassian to give it a good thought if this is in any way building trust with the customer or display of an "Enterprise Feature": A quote could not be issued because 3rd Party Apps could not be deleted As a result we had to open a ticket to request the immediate deletion of the 3rd Party Apps That in turn required "data access" to the customer site - which is hardly understandable The deletion of the 3rd Party required a downtime of the site for up to 15 minutes Really? A downtime to "uninstall" a 3rd Party App? Ladies and Gentlemen, please fix this, because it is a bug and a regression from expected behavior and on top of that impacting users to work. Best regards & thank you for your consideration!

            Nivedita Venkateswaran added a comment -

            https://getsupport.atlassian.com/browse/CA-3460479 

            Nivedita Venkateswaran added a comment - https://getsupport.atlassian.com/browse/CA-3460479  

            Daniel Carvajal added a comment -

            I would like to second on the above, Im now a week and a half in waiting on a reply from Atlassian support just to reinstall the app which should be a common/normal support operation. Please help! it used to be a simple task.

            Daniel Carvajal added a comment - I would like to second on the above, Im now a week and a half in waiting on a reply from Atlassian support just to reinstall the app which should be a common/normal support operation. Please help! it used to be a simple task.

            Calvin Smith added a comment -

            This is despratly needed. Otherwise I'm just going to get really good at sending you support tickets to uninstall my apps for me. That's a waste of your time and mine. 

            Calvin Smith added a comment - This is despratly needed. Otherwise I'm just going to get really good at sending you support tickets to uninstall my apps for me. That's a waste of your time and mine. 

              7591cd6f70df Samridhi Tyagi
              c50d76e5ac97 Mio Otsuki
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                Created:
                Updated: