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  1. Atlassian Marketplace
  2. MP-345

Need information about open quotes for a given license/customer

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      Issue Summary

      Partners need an API which would fetch more details about open quotes and the details about the quote for a given customer/license. Exposing these details through an API would help partners to get more clarity on the licenses and can know the potential conversions. 

      We also have another suggestion to show if the customer has availed the grace period (for trail extension).

      Steps to Reproduce

       NA

      Expected Results

      NA

      Actual Results

      NA

       

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      Workaround

      NA

            [MP-345] Need information about open quotes for a given license/customer

            Vinicius Benedini made changes -
            Remote Link Original: This issue links to "ECOHELP-69332 (Ecosystem Jira)" [ 1026923 ] New: This issue links to "ECOHELP-69332 (Ecosystem JIRA)" [ 1026923 ]

            Truman So added a comment -

            Tagging ae2a9e4d26b7 here from SmartBear who has flagged this as a high urgency request. 

            Truman So added a comment - Tagging ae2a9e4d26b7 here from SmartBear who has flagged this as a high urgency request. 

            Nick Muldoon added a comment - - edited

            Nick Muldoon added a comment - - edited Related to this request from back in the day: https://ecosystem.atlassian.net/issues/AMKT-19845 (Expose information about open quotes in the sales reporting APIs)
            Rosa Faghihi made changes -
            Link New: This issue was cloned as MP-385 [ MP-385 ]
            Vinicius Benedini made changes -
            Remote Link New: This issue links to "ECOHELP-69332 (Ecosystem Jira)" [ 1026923 ]
            Vinicius Benedini made changes -
            Remote Link Original: This issue links to "ECOHELP-68240 (Ecosystem Jira)" [ 1025817 ] New: This issue links to "ECOHELP-68240 (Ecosystem JIRA)" [ 1025817 ]

            We are frequently getting requests for discounts from Atlassian, without understanding the context. It is known within Atlassian that more information is needed since I've had proactive emails from the sales team providing that context. It would obviously be preferable if open quotes (including discounts, grace periods etc) were made available:

            1. within an API so we can pipe them to our CRM, and
            2. (nice to have) to the UI as a backup quick reference source

            Martin Wood added a comment - We are frequently getting requests for discounts from Atlassian, without understanding the context. It is known within Atlassian that more information is needed since I've had proactive emails from the sales team providing that context. It would obviously be preferable if open quotes (including discounts, grace periods etc) were made available: within an API so we can pipe them to our CRM, and (nice to have) to the UI as a backup quick reference source
            Vinicius Benedini made changes -
            Remote Link New: This issue links to "ECOHELP-68240 (Ecosystem Jira)" [ 1025817 ]
            Tiago Vitorino made changes -
            Remote Link New: This issue links to "Page (Ecosystem Confluence)" [ 1019242 ]

            We have to play detectives several times a week, every week. Now we are on Connect and can at least control access to the app. But with Forge, it will be a black hole — and that puts our very existence in jeopardy.

            Dmitry Astapkovich _Colined_ added a comment - We have to play detectives several times a week, every week. Now we are on Connect and can at least control access to the app. But with Forge, it will be a black hole — and that puts our very existence in jeopardy.

              259de3592a12 Nagendra Singh Tomar
              626cbc34c974 Veeresh Hosamani
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                Created:
                Updated: