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      Summary

      For applications like Jira and Confluence Cloud, users are able to request apps, which will populate the App requests tab from the administration and trigger an email to admins.

      Suggestion

      Similar to this Jira suggestion and the on-prem edition, this is a suggestion to allow admins to disable users to request it due to reasons like the following ones:

      • Admins might want to use a different tracking/ticket system like Jira to know which apps are the most requested and consider installing/purchasing it.
      • Multiple requests can be sent via email to admins, which could flood the mailbox.

            [MP-194] Ability to disable app requests

            These constant app requests are so annoying, it has to stop! 

            Pierre Laaser [K15t] added a comment - These constant app requests are so annoying, it has to stop! 

            We only migrated to Jira Cloud 4 weeks ago, and we are already getting many App requests; we need to be able to disable this feature as we, like many other companies, have established procedures that need to be followed.

            Graham Hooley added a comment - We only migrated to Jira Cloud 4 weeks ago, and we are already getting many App requests; we need to be able to disable this feature as we, like many other companies, have established procedures that need to be followed.

            yes, this is needed

            Sami Kapanen added a comment - yes, this is needed

            Adding my vote to remove the option for just anyone to request the app through Jira. We have an established onboarding process that also involves legal and cyber review before it even gets to the Jira admins.  This is not the proper method to request an app.  

            Danny Hahn added a comment - Adding my vote to remove the option for just anyone to request the app through Jira. We have an established onboarding process that also involves legal and cyber review before it even gets to the Jira admins.  This is not the proper method to request an app.  

            As with all of the other comments on this topic, the ability for end users to constantly suggest/request add-ons on a "whim" only serves to make it harder to provide a method for making requests like these in any organization that uses products in addition to Atlassian systems.

            Any established organization should have their own method of requesting items like this.

            If the ability to completely remove this functionality isn't feasible, an appropriate alternative would be to replace the option with a displayed message that the admins can modify so instructions can be provided on how to properly submit requests for additional add-ins.

            Anyone posting to this ask is an Atlassian advocate or they would have recommended alternative solutions to their organization. Help us continue to advocate for Atlassian by providing options like this that help our system administrators manage these products.

            Tony Morrison added a comment - As with all of the other comments on this topic, the ability for end users to constantly suggest/request add-ons on a "whim" only serves to make it harder to provide a method for making requests like these in any organization that uses products in addition to Atlassian systems. Any established organization should have their own method of requesting items like this. If the ability to completely remove this functionality isn't feasible, an appropriate alternative would be to replace the option with a displayed message that the admins can modify so instructions can be provided on how to properly submit requests for additional add-ins. Anyone posting to this ask is an Atlassian advocate or they would have recommended alternative solutions to their organization. Help us continue to advocate for Atlassian by providing options like this that help our system administrators manage these products.

            I cannot think of a real world use case where this 'feature' is helpful or useful.

            As detailed in the previous comments, organisations of all sizes have a process for requesting apps that is more sophisticated than ‘I want …’ ‘OK, here you go …’

            And going through all requests and rejecting them with a Message of ‘Rejected, please follow Company procedure’ feels clumsy at best, and leaves the User feeling frustrated and the Admin having wasted time.

            Who does this feature help in its current form?

            If the intention of this feature is to raise awareness of Apps and provide a way for Users to bring them to the attention of Admins, then it needs to fit in with how Organisations work.  For example, adding in the ability to create a Jira ticket in a specific project, with a specific Issue Type / Request Type makes a lot more sense. 

            Adding in the ability to turn off this frustrating ‘feature’ also makes a lot of sense.

            Shona Gilchrist added a comment - I cannot think of a real world use case where this 'feature' is helpful or useful. As detailed in the previous comments, organisations of all sizes have a process for requesting apps that is more sophisticated than ‘I want …’ ‘OK, here you go …’ And going through all requests and rejecting them with a Message of ‘Rejected, please follow Company procedure’ feels clumsy at best, and leaves the User feeling frustrated and the Admin having wasted time. Who does this feature help in its current form? If the intention of this feature is to raise awareness of Apps and provide a way for Users to bring them to the attention of Admins, then it needs to fit in with how Organisations work.  For example, adding in the ability to create a Jira ticket in a specific project, with a specific Issue Type / Request Type makes a lot more sense.  Adding in the ability to turn off this frustrating ‘feature’ also makes a lot of sense.
            Amir made changes -
            Labels New: jsw-s11

            This must come. We control the apps to be procured on strict criteria, not the users. If users are interested , they need to raise a ticket and justify - but not a email to admins. We have a designated party who does prechecks for requests and those are not the admins.

            Rather a customisable message to users that stated:

            "You want an app? This is how it works here: Link to a confluence page" for example

            Carsten Schäfer added a comment - This must come. We control the apps to be procured on strict criteria, not the users. If users are interested , they need to raise a ticket and justify - but not a email to admins. We have a designated party who does prechecks for requests and those are not the admins. Rather a customisable message to users that stated: "You want an app? This is how it works here: Link to a confluence page" for example
            Edson B [Atlassian Support] made changes -
            Remote Link Original: This issue links to "ENT-2562 (Jira)" [ 949739 ] New: This issue links to "ENT-2562 (Hello Jira)" [ 949739 ]
            Laura Mehrkens made changes -
            Remote Link New: This issue links to "ENT-2562 (Jira)" [ 949739 ]

              Unassigned Unassigned
              gdecampos Giuliano C.
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              176 Vote for this issue
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                Created:
                Updated: