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  1. Jira Service Management Data Center
  2. JSDSERVER-4580

Change columns in Customer Portal 'requests' page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 December 2021

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Problem Definition

      It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.

      Suggestion

      • Ability to configure the columns a customer sees in the help center when viewing their list of request/s. Example would be to remove the "service project" column, but add a "date entered" column.
      • It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters. This would allow for customers to filter their requests more efficiently.

        1. Screen Shot 2021-03-04 at 2.33.16 pm.png
          Screen Shot 2021-03-04 at 2.33.16 pm.png
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          Form Name

            [JSDSERVER-4580] Change columns in Customer Portal 'requests' page

            Matthew Hunter made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 712316 ]
            Charlie Marriott made changes -
            Link New: This issue relates to JSDSERVER-1204 [ JSDSERVER-1204 ]
            Chris Morgan (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 604342 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 603429 ]
            Charlie Marriott made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 603421 ]
            Charlie Marriott made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4580].
            {panel}
            h3. Problem Definition

            It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.
            h3. Suggestion
             * Ability to configure the columns a customer sees in the help center when viewing their list of request/s. Example would be to remove the "service project" column, but add a "date entered" column.
             * It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters. This would allow for customers to filter their requests more efficiently.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4580].
            {panel}
            {panel:title=Atlassian Update – 10 December 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}Hi everyone,

            Thank you for your interest in this issue.

            As a part of [Jira Service Management Data Center 4.21|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-21-x-release-notes-1096102630.html#JiraServiceManagement4.21.xreleasenotes-requests] we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

            The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

            Please refer to our documentation to [learn how to configure the requests list|https://confluence.atlassian.com/servicemanagementserver/configuring-request-view-1095250690.html].

            Kind regards,

            Charlie Marriott
            Jira Service Management, Data Center & Server
            {panel}

            h3. Problem Definition

            It currently is not possible to add or remove columns and filters on the "My Requests" page of the customer portal.
            h3. Suggestion
             * Ability to configure the columns a customer sees in the help center when viewing their list of request/s. Example would be to remove the "service project" column, but add a "date entered" column.
             * It would be nice if the My Request page could get customized, providing the ability to add or remove particular columns and filters. This would allow for customers to filter their requests more efficiently.
            Charlie Marriott made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 603421 ]
            SET Analytics Bot made changes -
            UIS Original: 572 New: 616
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 602918 ]

              cmarriott Charlie Marriott
              294a6a4a-bbb0-4e42-b2ff-a4110eddc4fb Deleted Account (Inactive)
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              545 Vote for this issue
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                Created:
                Updated:
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