I am using JSM 5.0, but I cannot see any option to customize Request view, neither as admin nor as customer. Is there anything I would need to configure before?

what about custom fields? can they also be displayed / configured on the Portal? 

what about the filters in that page? Can we edit those too? 

Will this also be available for Jira Service Management Server 4.21?

+1 for this

No new features will ever come to Server, as Atlassian has gone Cloud-Only now.

The same functionality is already implemented for cloud version. When can we expect the same for Data Centers and server?

Can anything be done with the above two spam comments selling addons?

I see it is now available into the Add-ON -> JIRA SUITE UTILITIES / Configuration!

Just a reminder, if you need this now, you can try our app:

Advanced Portal Reports

This is such a necessary feature! Current result is way too basic.

We need this feature...

We also struggle with the current view. It would be great if column "Priority" is added.

Please take a look at [Tinker for JSD|https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview]

Unleash your customer portal without any unnecessary barriers to entry. (Anonymous Access) by allowing your customer to access without log in and also takes care of spam by securing customer portal with reCaptcha v3.

Features:

• Public Customer Portal (Anonymous Access)
• Public portal Creation behavior
  • Auto create user by email
  • Use public user to create
• Auto add Email field to portal fields
  • (without modifying request screen)
• Limit publicly accessed Service Desk portals
• Secure Public Portal with reCAPTCHA v3
• Adding Google Analytics to Customer Portal
• Organization Association with Email & Groups
• Add Customer Portal Buttons
• Customer requests CSV exporter
• Add columns to customer request grid
• Better portal grid view

Looking forward to better Tinker Jira Service Desk to fit your needs

https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview

I do find it odd that this is not available, I would have thought it a basic function. Like many others I would like to be able to include any field in the ticket the user populates. For us the facility to then sort by the field and perhaps even filter by it would be the icing on the cake. My experience tells me this just wont happen. Pity

It's a must have 

We'd benefit greatly from this too +1

we need to filter by the statuses we create

+1

we need it as well.

Is this not done yet? It's been open for over 3 years!

This is the link to the addon on the marketplace

Advanced Portal Reports

We have to add columns, sort and filter.

We need this addon.

Same answer as above - the addon can do it.

We'd like to add the column components.

Your best bet is an addon...

Will be a valuable feature, is there any feedback to whether Atlassian is going to take it further?

We have just launched the Cloud version of Advanced Portal Reports on the Marketplace.  Now customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.

Yes it should be possible to create any filter for the customers (that would be a good start : maybe theyr don't need to create filters themselves)

Then, they should be able to sort the results by any column of the resultset.

I agree with the many comments in this thread. I'd like to add the priority to both the customer request list and customer request view.

We would like to see this as well.

Bruce,

You're right, custom styling is not available for now. But we've heard you and will consider it for future updates

Hi Dzmitry,

I tested with both 1.1.4 and 1.2. You are compatible in the sense you can freely move between the standard my requests view presented by the Refined Theme servlet and My Extended Requests, but it's difficult to make the latter look like the themed style presented by Refined. Consistency in UI is important, otherwise, it confuses users.

Hi Bruce,

Thanks for the feedback! Which version are you using? My Requests Extension is compatible with RefinedTheme since 1.1.2: https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-service-desk/version-history

If it's the latest version you are using, please drop a ticket at Deviniti Service Desk.

Thanks for this feedback, Bruce! It is hard to make an add-on that works well with other add-ons, but we are working towards making our UX customizable to allow customers to improve UX.

Good add-ons from both Deviniti and Nemetschek Bulgaria. Either of these greatly improve the search/filtering capabilities in the portal, but unfortunately we use Refined Theme and neither retain the themed elements in their custom views. 

Jan,

I suggest that you file a New Feature request to our own Service Desk: https://intenso.atlassian.net/servicedesk/customer/portal/1

Then you'll be able to track it and get informed on the progress by our Support Team.

Hi Amal,

Deviniti is not Atlassian, and this is not our Jira

It actually took us a couple of months to develop the first version of My Requests Extension for Jira Service Desk, and we have 17 more apps in our portfolio, which require constant improvements and maintenance as well. As to your request, filtering by exact Status is already available, and as I just said, we'll gradually add other possibilities.

Best,

Dzmitry

@Amal Perhaps you are misguided to think that Dzmitry or the other add-on providers are affiliated to Atlassian. We are not and as such we cannot be held responsible for untimely response to user requests here. For us it took 2 years to launch Advanced Portal Reports because we also waited to see if Atlassian will fill the gap. They still have not, hence several add-ons were developed by different marketplace vendors to satisfy customer wishes. You can pick the one that helps most or hope that the vendors will improve the add-ons in the future.

Hi Dzmitry,

if you will implement an issue type filtering we will buy the licence for 50 agents immediately 

Kind regards,

Jan

@dznity

This feature request from 2016. That mean your team had spend more than 2 years to custom filtering feature to support portal . We are in critical situation with our clients. They are asking custom filtering with issue type, issue state, register date, etc. 

Thanks

Amal

Hi Jan,

Right now your customers can filter by Service Desks, Organisations, Request Types and exact Statuses. In the future, we'll add more filtering options, and we're considering Issue Types as a possible addition.

Cheers,

Dzmitry

Hi Dzmitry,

most crusial request from our customer is to be able to select and filter specific "Issue type"

So he could check all open changes on their regular CAB. However I cannot find any solution how to provide them this functionability.

Is this somehow possible in Myrequest future release?

Thanks 

Jan

Brandon,

Yes, it sorts the entire request list, no matter how many of them you see on one page. If you notice an unexpected behaviour, please file a request to Deviniti Service Desk.

Noa,

We hear you, and we'll highly consider making a Cloud version of this app. Stay tuned!

Anything that works with Cloud Jira would be really appreciated.

Hi Dzmitry, other extensions I've seen for the My Requests page have sorted only the visible issues, instead of the entire list of issues. Can you confirm that your extension sorts the entire list?

I'm happy to inform you that we've released the update for My Requests Extension which enables full support of RefinedTheme. Enjoy! 

Thanks for your kind words Jimbo! We've already received such a question, and we're testing it right now. I'll let you know as soon as we know the results.

Thank you Dzmitry for coming to the need of Atlassian users once again!  Does this add-on play nicely with the RefinedTheme add-on?

We're gathering feedback and investigating directions to improve the app, as it is yet the first version. A version for Cloud is definitely one of the options. Watch the app on the Marketplace, or follow us on LinkedIn or Twitter to get all the news first!

That's great, but it's only for server JIRA. Do you plan to have it also for Cloud jira? 

As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

However, for now the app is available for Server only.

For more details, please refer to the app's documentation or drop a line at support@deviniti.com.

Hi,

As we see a big demand for Cloud version, we are working with all our resources to finish it asap. Will keep you updated, it should come really soon!

Cheers,

Boyan

Good day,
I agree that this is a must have. We also have customers asking for this feature for the Cloud version.
Boyan, any update progress or idea about when your app will be available for the Cloud? Thanks a lot.