We're gathering feedback and investigating directions to improve the app, as it is yet the first version. A version for Cloud is definitely one of the options. Watch the app on the Marketplace, or follow us on LinkedIn or Twitter to get all the news first!

That's great, but it's only for server JIRA. Do you plan to have it also for Cloud jira? 

As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

However, for now the app is available for Server only.

For more details, please refer to the app's documentation or drop a line at support@deviniti.com.

Hi,

As we see a big demand for Cloud version, we are working with all our resources to finish it asap. Will keep you updated, it should come really soon!

Cheers,

Boyan

Good day,
I agree that this is a must have. We also have customers asking for this feature for the Cloud version.
Boyan, any update progress or idea about when your app will be available for the Cloud? Thanks a lot.

Hi,  are there any updates on when/if this will be availabe?  Our clients are getting very frustrated with the limitations of the native filters in their Service Desk portals.  This is an absolute must have.

Thank you

Debbie

+1

Well, I would think the revenue from the Cloud version would be a great incentive to make this work.  People are begging for this functionality, it would be a wonderful thing!

We will, but don't hold your breath, there are some specifics in the cloud with the Portal that will be tricky, so it will take some time.

Please make a Cloud Version Boyan, we would love to use this plugin as well!

Thank you Boyan, please give us a feedback in here once ready so that we can run and install it!

Yes, so far we have only released the Server version, but we are working on Cloud version as well. No estimated release yet, but we will do our best to serve the Cloud users as well.

Boyan, that's great! However lots of users, including me, use Jira CLOUD. I can see that the add-on is only available for server jira...........

As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk

It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there. 

More features to be added soon. 

Feedback is highly appreciated!

I agree.

The lack of this feature is a huge frustration for us and our customers.

I agree.

This is definitely something you should implement for the reasons stated above. Particularly: The My Requests page works fine when you have 10-20 requests in your list, but when you have hundreds of requests it is almost impossible to find the requests you want to find. Please prioritize this as the seems like an important improvement for so many users. 

yes. need to more search filters in Customer Portal. Just like filtering using status, data, etc. because clients are confusing, there were not just like filters. Please develop this. that will be great help to all users.

Bump, 100% ^^

The My Requests page works fine when you have 10-20 requests in your list, but when you have hundreds of requests it is almost impossible to find the requests you want to find. Please prioritize this as the seems like an important improvement for so many users. 

1. Customer needs to be able to search for any text in the request - not just the summary. 
2. Customer needs to be able to select more columns to be viewable. Preferably select among all the fields he has entered in the requests. 
3. Customer needs to be able to order the requests by clicking on the column headers. 

I have the same problem. Customers need to be able to order the tickets by field and also we should be able to add or remove certain columns, like due date, creating date etc....this is such a basic thing. We set up a whole new Jira project for customers and their customer experience is terrible. This is a simple feature,....not simple, basic!

Any news on this? Our clients are getting frustrated by not having this option. Please let me know if you have plans to resolve it?

I'm starting to thing that Jira its a obsolete tool. Devs are not including so many basic things... Please, include date column to the summary of issues in customer portal. Its such a basic and obvious information.

A much needed feature to the Service Desk customer portal.

Agreed also. We have several cases where our customers demands this option for the portal.

I will give you a use case to why it is really important to have this feature put into the product. 

Our Sales Engineer and Field Engineers are using the portal to submit support requests and other items through the portal. Half of our Field Engineers are use using Jira and are use to having the ability to search inside Jira, make dashboards, and filters. They can't do that with the portal. They have been complaining for months about this and how hard it is for them to do their jobs. 

So the solution I came up with was to make a Role for our JSD project called Browse Only. That way they could browse the project, search for issues, create dashboard, and create filters. I also made it so they they could delete and edit their comments. I wasn't happy giving them browse access to project because I didn't necessarily wanted them to see our internal comments. There are other issue with the portal that they have complained about like not being able to edit their comments and the description and subject. I know these are issue that have already been submitted for that.  The reason I mentioned these is my vision for our company is for everyone to use the portal to search our knowledge base and submit requests without having to use this hybrid solution I came up. 

Agreed that is a helpful request

Moving to Cloud discussion.

I believe it is a MUST have for clients. They've asked for more than one time.

Hi I agree with this request - it would make the portal much more helpful - it is a big requirement for us

I agree, this is a very important feature to add as quickly as possible

Our clients send me Excel sheets because the Customer Portal interface isn't helping them sorting their tickets.

Come on Atlassian!

This would be helpful to us as well. Some columns are just not relevant to our company.

It would be a great asset in eyes of our Clients, to the image of Jira SD +1

We also need this feature. Our customers want to view the Created date and Updated date columns on the Requests page. Please implement this feature.

+1

+1

This is a very basic feature that should be made available. Our users want to know who their issue has been assigned to. Adding a field for Assignee would save us from having to look at alternative solutions. 

We also need this feature. The list view for customers are limited. We want to add an external reference number since the list of issues we have are all from import and customers are using that reference number to search for issues.

Thanks Alvin, unfortunately this is server-only. No cloud solution present.. 

This Add-on helps to add some columns, but cannot remove though:

https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview

Hope it helps some people a little until there is progress here...

During the QA at summit Shihab Hamid unfortunately stated, that this might not be planned by now. I hope, however, that it will be considered anyway.

We join in.

Our clients are also requesting this feature.

Echoing same sentiment as above. This is our most requested feature by clients. 

Not only our 70 clients but also we are frustrated about this. 

Our clients are also frustrated

Any news on this? Our clients are getting frustrated by not having this option.

I support this as a crucial update.

Despite heavy investment to date in time and effort configuring a new JIRA Service Desk instance, the quality of the Customer Portal is still a cause for hesitance from the business and the entire solution is still not implemented into production. There is even talk of looking at alternatives.

Seriously behind the curve here in both functionality and the marketplace, Atlassian.

@Atlassian, there is too little activity from your end on this item. This is a function all of our customers are complaining about... Please add a little bit more customizability to the customer portal in terms of filtering functionality and column adjustability... Thanks!

For us an urgent matter as well. All of our customers are asking for it.

This is an absolute must for my clients. Please implement

We are all selling, and everyone is a customer. Why are we giving the actual (service-desk) customer a less rich experience than the internal customer? In fact the service desk customer cannot customize their own filter view (experience), so they are beholden to this narrow scope of the service desk portal design. This product continues to get better, thank you for continuing to push.

Why is there no Atlassian response to this or any of the various other related tickets? This subject one year ago (JSDSERVER-3932)...

Any idea if this will be fixed in 2017? 
Although the option to link JSD to Confluence is nice we are considering some other ticket systems because of the lack of these kind of basic functionalities.

This is an immense issue and significant oversight.  When a client has more than a page or two of open issues for an organization, the customer portal is utterly useless for managing their open concerns.  

Why has this ticket such a low public interest? This is the most complaint issue of many people I know...

This is an absolute must for my clients. Please implement

It would be great to have this. But maybe a lighter version of this is to at least let the clients to see more columns like due date or priority. Currently I can only show few columns to clients which are not very informative.

Totally agree with the previous comments! This is a must have, please add!

Yes we would really like to be able to do this too.
I would like to be able to add any kind of column to the Customer Portal request overview.
f.e.
I have one customer to who we provide an extra field where he can enter the name of the project the ticket is regarding to. Our agents are able to filter tickets based on a project. 
But our customer can't do that unfortuanally in the customer portal request overview...

When a solution will be developed for this it would also be nice to think about the problem/request of this ticket (while working on it):
https://jira.atlassian.com/browse/JSD-4326 (order tickets by clicking on the top of the column)

This is very important. I want to have an option to customize what columns are visible for the customer. Most important ones are priority, date entered, last update and similar.

We also need option to have more filters at customer portal. Like filtering on stages wher issue is currently in. Like Backlog, Pending, In progress, etc.