Notifications for incoming emails that fail to be processed

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

       

       

      Product Update: April  17, 2025

      Hi Everyone,

      We're very pleased to announce that we have just completed the rollout of a new feature to solve this issue.

      Read all about it in this community post.

      Thank you for your patience, suggestions and votes on this issue.

      Regards,

      Ben Costello
      Principal Product Manager, JSM Emails

      Current Behaviour
      All the information can be found in the Service Desk mail log. Service Desk Mail log requires user to constantly monitor the log to see if a ticket has failed or not. It would be great to receive a notification like how JIRA does.

       

      • JIRA Email handling error:

      Workaround:

        1. image.png
          18 kB
          Mohamed Hazwan Ariffin

            Assignee:
            Ben Costello
            Reporter:
            Mohamed Hazwan Ariffin (Inactive)
            Votes:
            684 Vote for this issue
            Watchers:
            464 Start watching this issue

              Created:
              Updated:
              Resolved: