Details
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Suggestion
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Resolution: Unresolved
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1,080
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22
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Update 13th September, 2023
Hi everyone,
We had to postpone picking up this feature as we are working to ship https://jira.atlassian.com/browse/JSDCLOUD-4698 and https://jira.atlassian.com/browse/JSDCLOUD-6037 to make email experience better. We will be revisiting this issue again in another 3-6 months.
If you feel this feature is important to you, please feel free to reach out to me at msingh10@atlassian.com. I would love to get more insights as we plan for this item in our roadmap.
Thank you for your patience.
Cheers,
Manpreet and the Jira Service Management Team
Current Behaviour
All the information can be found in the Service Desk mail log. Service Desk Mail log requires user to constantly monitor the log to see if a ticket has failed or not. It would be great to receive a notification like how JIRA does.
- JIRA Email handling error:
Workaround:
Attachments
Issue Links
- depended on by
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JSDCLOUD-988 Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails
- Closed
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JSDCLOUD-4427 Get notifications on incoming emails that fail to create a ticket
- Closed
- duplicates
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JSDCLOUD-3126 In Application Service Desk Notifications for failing Queues
- Closed
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JSDCLOUD-4140 Notify unauthorized users about ticket submission
- Closed
- is duplicated by
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JSDCLOUD-3126 In Application Service Desk Notifications for failing Queues
- Closed
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JSDCLOUD-4427 Get notifications on incoming emails that fail to create a ticket
- Closed
- is related to
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JSDSERVER-2517 Notification for when an email is failed to processed or rejected for Service Desk project
- Gathering Interest
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JST-744258 Loading...
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ENT-1562 Loading...
- causes
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ACE-3924 Loading...
- mentioned in
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