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  1. Jira Service Management Cloud
  2. JSDCLOUD-2517

Notifications for incoming emails that fail to be processed

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

       

       

      Product Update: December 20, 2024

      Hi Everyone,

      I'm pleased to say that we've just finished our roadmap for the first half of next year and this issue is part of it.

      I will update this ticket once the development starts and again when it's ready for delivery.

      Thanks for your patience.

      Regards,

      Ben Costello
      Principal Product Manager, JSM Emails

      Current Behaviour
      All the information can be found in the Service Desk mail log. Service Desk Mail log requires user to constantly monitor the log to see if a ticket has failed or not. It would be great to receive a notification like how JIRA does.

       

      • JIRA Email handling error:

      Workaround:

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            [JSDCLOUD-2517] Notifications for incoming emails that fail to be processed

            Maarten Deceuninck added a comment -

            1bbfd485bf63 is there a release date for this feature on the roadmap of this year? 

            Maarten Deceuninck added a comment - 1bbfd485bf63 is there a release date for this feature on the roadmap of this year? 

            Michael Burns added a comment -

            This is needed to capture visibility up-front if an email notification fails to send.

            1bbfd485bf63 Is it possible add a flag when viewing issue detail, if previous notifications failed to send to a reporter or request participant?

            Michael Burns added a comment - This is needed to capture visibility up-front if an email notification fails to send. 1bbfd485bf63 Is it possible add a flag when viewing issue detail, if previous notifications failed to send to a reporter or request participant?

            Dali added a comment -

            Great news Ben, thx for the feature.

            Hope it is in the earlier first half of the year

            Cheers

            Dali added a comment - Great news Ben, thx for the feature. Hope it is in the earlier first half of the year Cheers

            Miriam Hopton added a comment -

            WOW! This is amazing and glad there is an update today and planned for the early next year-ish.

            I stumbled upon this feature request in a community forum as this topic came up today with my team. I would love to get notifications if failures occur in any service desk as there is no way unless you manually check. 

            Miriam Hopton added a comment - WOW! This is amazing and glad there is an update today and planned for the early next year-ish. I stumbled upon this feature request in a community forum as this topic came up today with my team. I would love to get notifications if failures occur in any service desk as there is no way unless you manually check. 

            Karin Kennergren added a comment -

            Awesome news!

            Karin Kennergren added a comment - Awesome news!

            Michael Evans added a comment -

            Dear Santa Atlassian

             All I want for XMAS is JSDCLOUD 2517 and ACCESS -822

            Thankyou Ben

            Michael Evans added a comment - Dear Santa Atlassian  All I want for XMAS is JSDCLOUD 2517 and ACCESS -822 Thankyou Ben

            Karin Kennergren added a comment -

            JSDCLOUD-798 now implemented ( a good one) any news on expected ETA on this? 

            Karin Kennergren added a comment - JSDCLOUD-798 now implemented ( a good one) any news on expected ETA on this? 

            Christal Rodrigues added a comment -

            https://getsupport.atlassian.com/browse/PCS-346598

            Christal Rodrigues added a comment - https://getsupport.atlassian.com/browse/PCS-346598

            John Bogoev added a comment -

            Exactly what Rebecca said. We are in the same position and need a solution.

            John Bogoev added a comment - Exactly what Rebecca said. We are in the same position and need a solution.

            Rikard Strand added a comment -

            Agree that this would be a useful feature!

            Rikard Strand added a comment - Agree that this would be a useful feature!

              1bbfd485bf63 Ben Costello
              mariffin Mohamed Hazwan Ariffin (Inactive)
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                Created:
                Updated: