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  1. Jira Service Management Cloud
  2. JSDCLOUD-2517

Notifications for incoming emails that fail to be processed

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update 22 November, 2024
      **

      HI All,

      A quick update to say we are working on this. We're currently analysing and categorising the possible errors and once that is complete we will start coding. We expect this to be very soon.

      Regards,
      Ben Costello. Principal Product Manager. JSM

      Current Behaviour
      All the information can be found in the Service Desk mail log. Service Desk Mail log requires user to constantly monitor the log to see if a ticket has failed or not. It would be great to receive a notification like how JIRA does.

      • JIRA Email handling error:

      Workaround:

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              1bbfd485bf63 Ben Costello
              mariffin Mohamed Hazwan Ariffin (Inactive)
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                Created:
                Updated: