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  1. Jira Service Management Cloud
  2. JSDCLOUD-4427

Get notifications on incoming emails that fail to create a ticket

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Right now the only way to know if an incoming email sent to any of the JIRA Service Desk inboxes failed to create a ticket is in the Administration section of JIRA and checking the processing box of each of the inboxes.

      Suggested Solution

      Set up a contact/s to receive an email notification when an incoming email gets rejected and a ticket is not created

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        Issue Links

          depends on

          Suggestion - JSDCLOUD-2517 Notifications for incoming emails that fail to be processed

          • Under Consideration
          duplicates

          Suggestion - JSDCLOUD-2517 Notifications for incoming emails that fail to be processed

          • Under Consideration
          is related to

          Suggestion - JSDSERVER-4427 Get notifications on incoming emails that fail to create a ticket

          • Gathering Interest

          Activity

            People

              jdcruz Jason D'Cruz
              malonso@atlassian.com Miguel Alonso
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              Dates

                Created:
                Updated:
                Resolved: