Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4427

Get notifications on incoming emails that fail to create a ticket

XMLWordPrintable

    • 1
    • 8

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Right now the only way to know if an incoming email sent to any of the JIRA Service Desk inboxes failed to create a ticket is in the Administration section of JIRA and checking the processing box of each of the inboxes.

      Suggested Solution

      Set up a contact/s to receive an email notification when an incoming email gets rejected and a ticket is not created

              jdcruz Jason D'Cruz
              malonso@atlassian.com Miguel Alonso
              Votes:
              15 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: