Get notifications on incoming emails that fail to create a ticket

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Email - Incoming
    • 7
    • 15

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Right now the only way to know if an incoming email sent to any of the JIRA Service Desk inboxes failed to create a ticket is in the Administration section of JIRA and checking the processing box of each of the inboxes.

      Suggested Solution

      Set up a contact/s to receive an email notification when an incoming email gets rejected and a ticket is not created

            Assignee:
            Unassigned
            Reporter:
            Miguel Alonso
            Votes:
            42 Vote for this issue
            Watchers:
            24 Start watching this issue

              Created:
              Updated: