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  1. Jira Service Management Data Center
  2. JSDSERVER-4427

Get notifications on incoming emails that fail to create a ticket

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Incoming
    • None
    • 7
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Right now the only way to know if an incoming email sent to any of the JIRA Service Desk inboxes failed to create a ticket is in the Administration section of JIRA and checking the processing box of each of the inboxes.

      Suggested Solution

      Set up a contact/s to receive an email notification when an incoming email gets rejected and a ticket is not created

              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
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              21 Start watching this issue

                Created:
                Updated: