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  1. Jira Service Management Data Center
  2. JSDSERVER-4427

Get notifications on incoming emails that fail to create a ticket

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Email - Incoming
    • None
    • 3
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Right now the only way to know if an incoming email sent to any of the JIRA Service Desk inboxes failed to create a ticket is in the Administration section of JIRA and checking the processing box of each of the inboxes.

      Suggested Solution

      Set up a contact/s to receive an email notification when an incoming email gets rejected and a ticket is not created

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-2517 Notification for when an email is failed to processed or rejected for Service Desk project

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4427 Get notifications on incoming emails that fail to create a ticket

          • Closed
          mentioned in

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              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
              Votes:
              36 Vote for this issue
              Watchers:
              21 Start watching this issue

              Dates

                Created:
                Updated:

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