Hello Jira Support,

is anybody here? We are paing lot of money for unsupported products?

THANKS.

Is there a recommended work-around?

We just moved from on-prem to the cloud version and are shocked, that the users don't get any feedback if their ticket is not created. That is a serious step backwards.

How it's even possible to have open ticket for eight years ? Either close it with 'we don't consider this as a issue' or fix this please. Or are you not done with gathering interest after 8 years ? Please.

Any news with this bug?
 
 
Nejake novinky s touto chybou?

 There is a log entry in Application-> Email Requests -> View 

• but this can only be view by the sysadmin
• involving the sysadmin for every little email is not practical

 its badly needed and should be configured like other notifications

+1 its badly needed

+1 I was very surprised this didn't already exist. 

Ok how the hell is this an optional feature request gathering interest for seven years? 

Informing users when a function fails is basic usability and design practice. I was just informed that a customer will switch to another solution because users never know if an issue was created or not. Users there regularly include non-customers in CC, and such an email is dropped instead of creating the request without adding the CC'ed mail participants. Such requests vanish in limbo, the customer is not informed that their mail did not result in a request. this is a miserable user experience.

As we are combining two companies we are manually adding "customers" so that they can send requests. There were some emails missed while adding and no one knew their request never came in.

This should be added to "customer notifications" and allowed to be edited.

We just caught a sign-in failure for our email queue on a client with high ticket volume.  It had been failing to connect for 20 hours, and we are now catching up on 200+ issues.

This is needed.  Any type of notification that email notifications are failing is a must.