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  1. Jira Service Management Data Center
  2. JSDSERVER-2517

Notification for when an email is failed to processed or rejected for Service Desk project

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Current Behaviour
      All the information can be found in the Service Desk mail log. Service Desk Mail log requires user to constantly monitor the log to see if a ticket has failed or not. It would be great to receive a notification like how JIRA does.

      • JIRA Email handling error:

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            Unassigned Unassigned
            mariffin Mohamed Hazwan Ariffin (Inactive)
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              Created:
              Updated: