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  1. Jira Service Management Data Center
  2. JSDSERVER-6350

Provide a notification if Jira fails to process an email.

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Suggestion
      At the moment, if an email fails to trigger a comment or an issue in Jira, there are no notifications to anyone regarding this failure. This causes the problem where nobody realizes that a particular email fails to get processed, until after some time is passed or if an admin happens to review the Processing Logs.

      It would be great if a notification to either a Jira admin or the user is triggered when email fails to process.

              Unassigned Unassigned
              llee2@atlassian.com Lenard Lee
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