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  1. Jira Service Management Data Center
  2. JSDSERVER-6350

Provide a notification if Jira fails to process an email.

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Customer Notification
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Suggestion
      At the moment, if an email fails to trigger a comment or an issue in Jira, there are no notifications to anyone regarding this failure. This causes the problem where nobody realizes that a particular email fails to get processed, until after some time is passed or if an admin happens to review the Processing Logs.

      It would be great if a notification to either a Jira admin or the user is triggered when email fails to process.

          Form Name

            [JSDSERVER-6350] Provide a notification if Jira fails to process an email.

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3188096 ] New: JAC Suggestion Workflow 3 [ 3650015 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]

            Lenard Lee added a comment -

            There is a duplicate in https://jira.atlassian.com/browse/JSDSERVER-2517.

            Lenard Lee added a comment - There is a duplicate in https://jira.atlassian.com/browse/JSDSERVER-2517 .
            Lenard Lee made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Lenard Lee made changes -
            Link New: This issue is duplicated by JSDSERVER-2517 [ JSDSERVER-2517 ]
            Lenard Lee created issue -

              Unassigned Unassigned
              llee2@atlassian.com Lenard Lee
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: