Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

XMLWordPrintable

    • 1
    • 8

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, when a user sends an email to a Service Desk mail channel's email account, and that user does not have a Service Desk customer account, and public signup on the server is disabled, that email is never processed.

      There should be a reply to the customer, e.g. "please contact .... for an account." rather than the request being silently ignored.

            Assignee:
            Unassigned
            Reporter:
            Daniel Leng (Inactive)
            Votes:
            57 Vote for this issue
            Watchers:
            45 Start watching this issue

              Created:
              Updated:
              Resolved: