Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, when a user sends an email to a Service Desk mail channel's email account, and that user does not have a Service Desk customer account, and public signup on the server is disabled, that email is never processed.

      There should be a reply to the customer, e.g. "please contact .... for an account." rather than the request being silently ignored.

              Assignee:
              Unassigned
              Reporter:
              Daniel Leng (Inactive)
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              57 Vote for this issue
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                Created:
                Updated:
                Resolved: