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  1. Jira Service Management Cloud
  2. JSDCLOUD-988

Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, when a user sends an email to a Service Desk mail channel's email account, and that user does not have a Service Desk customer account, and public signup on the server is disabled, that email is never processed.

      There should be a reply to the customer, e.g. "please contact .... for an account." rather than the request being silently ignored.

            Unassigned Unassigned
            dleng Daniel Leng (Inactive)
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